Terms and Conditions of Use of Bávaro Dreams Travel

Last Updated: January 16, 2025

 

1- Introduction

These Terms and Conditions of Use (hereinafter referred to as "Terms") govern the use of the services offered by Bávaro Dreams Travel (hereinafter referred to as "the Company") through its website and associated platforms. By using our services, you agree to these Terms in full. If you do not agree to these Terms, please do not use our services.

 

2 -Use of the Website

2.1 Minimum age: Use of our website is restricted to persons aged 18 years or over. Minors are not allowed to use our services.

2.2 Appropriate Use: You agree to use our website only for lawful purposes and in accordance with these Terms.

 

3 - Services & Reservations

3.1 Description of Services: The Company offers travel booking services, including but not limited to flights, hotels, tour packages and excursions.

3.2 Accuracy of Information: Although we endeavour to keep information up-to-date and accurate, we do not guarantee the accuracy, completeness or timeliness of the information provided on our website.

 

4 - Payment Terms

4.1 Prices: All prices are shown in U.S. dollars (USD) and include applicable taxes.

4.2 Payment Methods: We accept credit cards, bank transfers, and other payment methods specified on our website.

4.3 Additional charges: Additional charges may apply for specific services, which will be clearly communicated prior to booking confirmation.

 

5 - Cancellations and Refunds

5.1 Cancellation Policy: Cancellations are subject to our Cancellation Policy, which forms an integral part of these Terms and Conditions. For detailed information on applicable deadlines, charges, and refunds, please refer to our Cancellation Policy.

5.2 Refund limit: The maximum refund amount in any circumstance will not exceed 90% of the total value of the contracted service, subject to the conditions specified in our Cancellation Policy.

5.3 Modifications: Modifications to reservations are subject to availability and may incur additional charges, as detailed in our Cancellation Policy.

 

6 - Chargebacks and Disputes

6.1 Chargeback Process: In the event of a chargeback, the Company reserves the right to investigate the claim and provide evidence to the appropriate financial institution.

6.2 Dispute Resolution: We are committed to resolving any dispute fairly and efficiently. The customer must contact our customer service before initiating a chargeback.

 

7 - Limitation of Liability

7.1 Scope: The Company's liability is limited to the cost of the contracted services.

7.2 Exclusions: The Company shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or data.

 

8 - Indemnity

You agree to indemnify and hold harmless the Company, its affiliates, employees, and agents from any and all claims, demands, damages, liabilities, costs, or expenses, including reasonable attorneys' fees, arising out of your use of our services or breach of these Terms.

 

9 - Guarantee

The Company warrants that the services will be provided with due care and skill. We make no other warranties, express or implied.

 

10 - Insurance

We strongly recommend that all customers purchase comprehensive travel insurance. The Company does not provide insurance coverage as part of its standard services.

 

11 - Anti-Money Laundering

The Company complies with all applicable anti-money laundering laws and regulations. We reserve the right to request additional information or refuse transactions that we deem suspicious.

 

12 - Force majeure

The Company shall not be liable for any failure or delay in the provision of services due to events beyond our reasonable control, including natural disasters, acts of terrorism, strikes, or significant disruptions to travel.

 

13 - Confidentiality

We are committed to maintaining the confidentiality of your personal information in accordance with our Privacy Policy.

 

14 - Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Dominican Republic. Any dispute arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Santo Domingo, Dominican Republic.

 

16 - Divisibility

If any provision of these Terms is held invalid or unenforceable, the other provisions shall remain in full force and effect.

 

16 - Modifications

The Company reserves the right to modify these Terms at any time. Modifications will be effective immediately upon posting on our website.

 

17 - Contact

For any questions regarding these Terms, please contact the contact email available on our website.